Applecorp ZA
At Applecorp ZA, customer satisfaction and product quality are important to us. We aim to ensure that every device is supplied in good working condition and that any genuine faults are resolved fairly and efficiently.
Please read our Returns, Replacements & Warranty Policy before making a purchase.
1. Device Warranty
All mobile devices purchased from Applecorp ZA include a 3-month store replacement guarantee, commencing on the date of delivery or collection.
If your device develops a qualifying fault during this period, we will arrange for the device to be returned for inspection and, where covered by our store guarantee, provide a replacement device.
Our store guarantee operates in addition to your rights under the South African Consumer Protection Act (CPA)
2. Faulty Devices & Replacements
IIf you experience a fault with a device purchased from Applecorp ZA, please contact us using either of the following:
Email: applecorpsa@gmail.com
Call or WhatsApp: +27 81 553 0615
Include the following information:
- Your full name and contact details.
- Your order number or proof of purchase.
- The device model.
- A description of the fault.
- Photographs or a video of the issue, if available.
Our team will review your request and provide instructions on how to return the device.
For qualifying warranty claims, we will arrange a courier collection, provide you with a waybill and explain how to package and prepare the device for collection.
Once the device has been received, our team will inspect and assess the reported fault.
Where a claim qualifies under our store replacement guarantee, we will provide a replacement device of the same model and equivalent specification and condition, subject to availability.
Where an identical replacement is unavailable, we will contact you to discuss an appropriate alternative.
Any repair, replacement or refund rights provided under applicable consumer legislation remain unaffected.
3. Warranty Exclusions
Our store guarantee covers qualifying device faults arising under normal, intended use. It does not cover damage or faults caused by:
- Accidental or physical damage: Dropping the device, cracked screens, damaged housings, bent frames or impact damage.
- Water or liquid damage: Exposure to water, moisture, spills or other liquids.
- Misuse or negligence: Improper handling, abuse, incorrect charging practices or using the device in a manner inconsistent with its intended purpose.
- Unauthorised repairs: Repairs, modifications, component replacements or servicing performed by third parties without prior written authorisation from Applecorp ZA.
- Tampering or alterations: Unauthorised opening of the device, interference with internal components, damaged seals or other evidence of tampering.
Unauthorised repairs, modifications or tampering may invalidate our store guarantee. Accidental damage, water damage and misuse are also excluded where they have caused the reported fault.
These exclusions do not remove any rights customers may have under applicable consumer legislation.
4. Inspection & Warranty Assessment
All returned devices are subject to inspection to determine the nature and possible cause of the reported fault.
If the fault qualifies under the applicable warranty, we will process the claim in accordance with the warranty terms and relevant consumer legislation.
If the inspection establishes that the fault was caused by accidental damage, misuse, liquid exposure or unauthorised interference, the claim may not qualify under our store guarantee.
We will inform you of the assessment outcome and discuss the available options before proceeding.
5. Courier Collections & Returns
Customers must contact Applecorp ZA before sending a device back.
For qualifying defective-device warranty claims, Applecorp ZA will arrange and cover the necessary courier collection and return or replacement delivery costs, as required by applicable law.
Customers will receive a waybill and collection instructions.
Please ensure that:
- The device is securely packaged to prevent damage in transit.
- SIM cards and memory cards are removed.
- Personal data is backed up where possible.
- Apple ID, Find My iPhone and activation locks are disabled where reasonably possible, following our instructions.
Please do not send any device to us without first receiving return instructions.
6. Online Order Cancellations & Returns
For eligible online purchases, customers may exercise their statutory cooling-off rights under South Africa’s Electronic Communications and Transactions Act (ECTA).
Where applicable, customers may cancel an online purchase within seven days of receiving the goods, without providing a reason, subject to statutory exceptions.
For these cancellations, the customer may be responsible for the direct cost of returning the goods, as permitted by law.
Refunds for qualifying cancellations will be processed within the period required by applicable legislation.
Returns of faulty, incorrect or defective goods are handled separately in accordance with the CPA and other applicable consumer rights.
7. Important Warranty Conditions
- Proof of purchase may be requested to verify the purchase and applicable warranty period. (The email sent confirming your order is fine)
- Customers must provide accurate information regarding the reported fault.
- Devices must be sent back for reasonable inspection and assessment.
- Our 3-month store replacement guarantee does not restrict, replace or override statutory consumer rights.
- No warranty exclusion will be applied in a manner that unlawfully limits rights provided by the CPA or other applicable legislation.
8. Contact Us
For warranty claims, faulty devices, courier arrangements or return enquiries, please contact:
Applecorp ZA
Email: applecorpsa@gmail.com
Call or WhatsApp: +27 81 553 0615
Website: www.applecorp.co.za
Our team will assist you with the return process and provide the necessary instructions.
Applecorp ZA reserves the right to amend this policy from time to time, provided that amendments do not retrospectively diminish customers’ statutory rights.
Last updated: 10 November 2026